We understand that sometimes a product isn't quite right, thats why we offer returns for all eligible orders!

If you wish to receive a refund for your purchase, your item must meet these guidelines:

• Purchased within the last 30 days
• Unworn, undamaged and unmarked
• In the original packaging and shoe box (we consider this part of the item)

If you qualify for a return, there is a small fee of $10 for the postage cost of returning products within Australia via our nominated courier service; Australia Post.

Please note that we are unable to facilitate exchanges at this time. Should you wish to swap an item for another size, colour or style, you will need to place a new order for these items and return your original order within 30 days.

In the event that any returned items are not eligible for a refund, we will contact you and return those items to you.

All efforts will be made to contact you, however, if we cannot reach you within 30 days, we reserve the right to dispose of your ineligible items

Please visit our Returns page and follow the instructions provided.

Your Web Order Number can be found within your original order confirmation email.

It can take up to 10 business days for your returned goods to arrive back at our Trybe Returns facility.
Once the goods have been received, they will be evaluated to see if they are eligible for a refund.
This process can take up to 4-6 business days and you will be notified via email when your refund has been processed.
We reserve the right to decline an item for a refund if the return was made after 30 days from the date of purchase, the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging.
In this instance, our customer care team will contact you directly.
Depending on your financial institution, your refund will appear in your account approximately 1-7 business days after it has been processed.
For further information regarding refunds, please see our Returns Policy.

In the case where a purchase is made using a gift card and the order is subsequently cancelled or requires a refund – We reserve the right to request proof of identity before reissuing a gift card. If a gift card/prepaid credit card was used in a purchase, please ensure that you retain the card/s until your order is physically received.

Should you wish to return items purchased during an online sale or promotion, we will process a refund for the discounted price paid at the time of purchase. Your refund will be processed back to your original payment method.

For whatever reason you would like to exchange your item(s), you have the option of returning the shoes to one of our Trybe stores near you, for an alternative pair. Please note that if there is a difference in the value between the product(s) you’re exchanging, you will need to pay for this in store.
 
Unfortunately, we are unable to facilitate online exchanges at this time. Should you wish to swap an item for another size, colour or style, you will need to place a new order for these items and return your original order within 30 days.  Some conditions do apply, so please check out our Returns page for further details.

The Trybe's Returns Policy includes the rights that you are entitled to under the Australian Consumer Law.
If you believe your product to be faulty, please contact our Customer Care team directly and they will kindly assist you.
The Trybe may request photos of the fault claim prior to approving the return. 
We may also consult with the supplier or manufacturer to determine if the item is faulty. 
If the item is deemed faulty, you will receive a full refund for the item including any delivery charges. 
Please note: Delivery charges are only reimbursed for orders with one unit purchased.