Refunds & Returns
Things not quite right? All good! We know that sometimes an item may not fit or be right.
If you're not 100% satisfied with your purchase, you can return your item(s) online within 30 days of the order receipt and we will be happy to provide you with a refund so long as you meet the below return conditions.
If you wish to return an item purchased in-store, contact customer Experience here
Due to current climate with COVID-19 we will be closing our doors for a short time and so we’ve extended the return policy period for an additional 60 days, from the date of purchase. This allows a total of 90 days, from the date of purchase, to return your item(s) back to a post office or in store when trade reopens.
3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.
IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoe box in their original condition.
To return to our online store:
- Ensure you meet our 3 simple conditions for successful returns.
- Log in to My Account to book your return. If you checked out as a guest, use our Guest Returns Form.
- Select the item you wish to return and click, Submit. You will receive an email with your return label once your return has been submitted.
- Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step. Please note that this is not a prepaid label and will require postage to be paid for at your nearest post office.
- Pack your return in another carton or satchel to protect the original packaging.
- Visit your nearest Post Office to pay for and drop off your parcel.
*Please note We reserve the right to reject any returns that do not meet these requirements.
Please allow time for your return to reach our warehouse. This time may vary depending on your location.
If approved, refunds are processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
Please note that with any Public Holidays, there will be an additional 1-2 business days for your return to be processed
Returns will be accepted when:
- Items were purchased in the last 30 days
- Proof of purchase is provided
- Items are unworn, undamaged and unmarked
- Items are in their original condition and their original packaging or shoe box (please note the box must be unmarked / undamaged so please wrap in a bag if posting)
Refunds will be processed via your original payment method;
- Credit card refunds will be visible within 1-5 business days depending on your financial institution
- PayPal refunds will be processed in your PayPal account 1-2 business days after we receive your returned item
- Afterpay refunds will be processed in your Afterpay account 1-2 business days after we receive your returned item
Please note, any delivery cost incurred on the original order cannot be refunded and will be at the loss of the customer.
- Online refunds will be processed once a return has been received at our warehouse and reviewed by the customer care team. We’ll send you an email after your items have been reviewed, which may take up to 2 business days.
- Online purchases using credit/debit cards can only be returned to the online store.
- Online purchases using PayPal can only be returned to the online store.
- Online purchases using Afterpay can be returned online or instore.
COST OF RETURNS
The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size.
We do not refund or add credit for cost of return postage. Our team inspects all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment.
We do not accept responsibility for items that are lost or damaged by courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up.
Returns will be accepted on any faulty item(s) returned within a reasonable timeframe.
If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.
If this is the case, please contact our Customer Care Team straight away with as many details as possible about the order.