Refunds & Returns
Things not quite right? All good! We know that sometimes an item may not fit or be right.
If you're not 100% satisfied with your purchase, you can return your item(s) online within 30 days of the order receipt and we will be happy to provide you with a refund so long as you meet the below return conditions.
3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.
IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoe box in their original condition.
HOW TO RETURN AN ITEM
- Log into My Account to book your return. If you checked out as a guest, use our Guest Returns Form.
- Complete and submit the form online.
- Print the shipping label generated and attach to the outside of your parcel.
- Drop the parcel off at your nearest Auspost or have it picked up - depending which method you chose.
Please allow time for your return to reach our fulfilment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
Returns will be accepted when:
- Items were purchased in the last 30 days
- Proof of purchase is provided
- Items are unworn, undamaged and unmarked
- Items are in their original condition and their original packaging or shoe box (please note the box must be unmarked / undamaged so please wrap in a bag if posting)
Refunds will be processed via your original payment method;
- Credit card refunds will be visible within 1-5 business days depending on your financial institution
- PayPal refunds will be processed in your PayPal account 1-2 business days after we receive your returned item
- Afterpay refunds will be processed in your Afterpay account 1-2 business days after we receive your returned item
Please note, any delivery cost incurred on the original order cannot be refunded and will be at the loss of the customer.
- Online refunds will be processed once a return has been received at our warehouse and reviewed by the customer care team. We’ll send you an email after your items have been reviewed, which may take up to 2 business days.
- Online purchases using credit/debit cards can only be returned to the online store.
- Online purchases using PayPal can only be returned to the online store.
- Online purchases using Afterpay can be returned online or instore.
COST OF RETURNS
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
We offer two services when booking your return online;
- Courier pick-up – Cost varies depending on your pickup location
- Australian Post drop-offs – We recommend using their track and trace services
Returns will be accepted on any faulty item(s) returned within a reasonable timeframe.
If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.
If this is the case, please contact our Customer Care Team straight away with as many details as possible about the order.